Q. "Should HR get involved in employee conflict?"

Answer:

It depends on the situation. HR should get involved if:

• This issue could turn into a bigger problem (i.e., morale, discrimination or EEO-related complaints).

• It is a sexual harassment complaint. Take immediate steps to separate those involved and begin investigation.

Always attempt to solve problems at the lowest level possible. Try not to get HR involved if the complaint relates to scheduling matters or other everyday issues. Direct the complaint to the department head involved and let managers bring individuals together to resolve the issue in a professional and courteous manner.

Make the process as simple and straightforward as possible by using a General Complaint Form like the one below!